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Customer Service

If you have a concern, question, complaint, or a kind word, we would like to hear from you. Your comments help us continue to provide good care and acknowledge the hard work of outstanding staff members.

Your feedback is valuable and we may even contact you by phone so that we can get information about the care you received in the hospital or at one of our clinics. Thank you in advance for you honest feedback.

If you have questions or a complaint, please contact:

Customer Service Department, Santa Clara Valley Medical Center
751 S Bascom Ave, San Jose CA 95128
1 (800) 351-1818 or (408) 885-4826
Monday to Friday, 8:00 am to 4:00 pm
Get Directions

You can contact one of the following agencies help resolving your concerns:

California Department of Health Services
San Jose District Office
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113
(408) 277-1784 or 1 (800) 554-0348
www.dhs.ca.gov

Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
1 (800) 633-2322
www.medbd.ca.gov

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1 (800) 994-6610
Monday to Friday, 8:30 am to 5 pm, Central Time
www.jointcommission.org​​​​








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