two male and one female volunteers are smiling

Volunteer Services

Thank you for your interest in volunteering at Santa Clara Valley Medical Center

Please apply as soon as you can so we can schedule your interview.

The following is a list of questions commonly asked by individuals seeking the opportunity to help us serve the patients and families at SCVMC.



Frequently Asked Questions:

A. What are the basic qualifications to apply for the Volunteer Services Program at Santa Clara Valley Medical Center?

  • Must be at least 16 years old.
  • Must be willing to work at least one 4 hour shift each week.
  • Must be available to volunteer for at least 100 hours and six consecutive months. (We are unable to accommodate volunteers who are only available during a school break or cannot commit to at least six consecutive months of service.)
  • Must be available Monday – Friday from 9 AM to 1 PM or 1 PM to 5PM. (Weekend shifts are minimally available at this time)
  • Must demonstrate a positive, helpful, and compassionate demeanor and possess a genuine desire to serve others.
  • Must be able to communicate effectively with patients, families, visitors, and staff with diverse backgrounds.
  • Proficiency in spoken English. Applicants who are bilingual are strongly encouraged to join our team of helpful volunteers.

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B. What types of volunteer opportunities are available at SCVMC?

  • SCVMC is proud to offer a wide variety of opportunities to its dedicated team of volunteers. 
  • During the first 100 hours, SCVMC volunteers will have the opportunity to serve at our Information Desk, Hospital Gift Shop, or our Volunteer Services Office. 
  • Upon completion of the initial 100 hour commitment, volunteers are placed in an area of interest and need. These include:
    • Dynamic and fast-paced patient care units.
    • Inpatient and outpatient-based Occupational or Physical Therapy Services.
    • Outpatient-based Primary or Specialty Care Clinics SCVMC’s
    • Surgical Patient/Family Waiting Areas
    • SCVMC’s Medical Library Pharmacy Services (Placement in this specialized area is 240 hours minimum commitment)
    • Spiritual Care Services** (See below)

C. How do I apply to become a member of the Volunteer Services Program at SCVMC?

1. Complete and submit the following Application Form, Volunteer Agreement Form, Commitment Form and Volunteer Reference Form. (All four documents must be submitted together in order for the application to be processed)

Download SCVMC Volunteer Application Forms 

2. Submit completed forms to:

Email: vmcvolunteer@hhs.sccgov.org
Mail/In-Person/Drop off:
Santa Clara Valley Medical Center
751 S. Bascom Ave., San Jose, CA 95128
Main Hospital Lobby, Information Desk
Attn: Christina Egan, Volunteer Services

goupr of volunteers working at information desk

D. What happens after I submit my completed application forms to SCVMC?

1. All information submitted on the applications is carefully screened and reviewed by the Volunteer Services Program team.
2. Qualified applicants are contacted and interviewed by phone.
3. Applicants who are selected to participate in this program will be notified (by phone) by the Volunteer Services Program team at SCVMC and invited to attend the next mandatory orientation session.

E. What are my next steps, if selected to become a member of the Volunteer Services Program at SCVMC?
Applicants who pass the initial phone screening will be invited to attend a mandatory 2 hour session. (Orientation sessions are offered once a month.)

F. What happens during the mandatory orientation session?

Volunteers attend a two hour session during which they learn about:

  • The important role and responsibilities of volunteers at SCVMC.
  • Scheduling and other key communications protocols.
  • SCVMC's mandatory health screening requirements and process.
  • A detailed Health Clearance packet.

G. How do I prepare for the Health Clearance Screening?

1. Complete and submit the SCVMC Online Health Survey Form.
2. Make an appointment for this screening at SCVMC Employee Health.

  • Please remember to bring the following required information and documents to your scheduled appointment:
    • Completed Health Form Clearance
    • Up-to-date record of immunizations. (You may want to contact your primary care provider for a copy of this information or bring a "yellow card" that lists your immunization history. This would be a record of all immunizations and the date they were administered.)

Please note: Volunteers at SCVMC are required to have an annual TB screening skin test, sometimes referred to as a “PPD” test. If you have received a “PPD” in the past 12 months, please bring documentation that includes, the date the test was performed, the date it was read and the interpretation as determined by a licensed health care provider. If you have not received a PPD in the past 12 months, SCVMC will perform this screening during your Health Clearance Screening appointment.

Please note: All SCVMC volunteers are required to receive an annual flu shot. Please bring documentation of this flu shot, including the date and location it was given. This information may be documented in your immunization record. If you have not received a flu shot in the past 12 months, SCVMC will provide this during your Health Clearance Screening appointment

H. What happens after I complete my Health Clearance Screening?
Once the Volunteer Services Program has been notified that the applicant has successfully passed: the Health Clearance Screening, they will contact the applicant to schedule a final appointment for placement and for Security badging at SCVMC.

I. What do I need to prepare for my Placement Interview and Badging appointment?

1. Applicants who have successfully submitted all required application documentation and passed the Health Screening Clearance will meet with a member of the Volunteer Services Program team to discuss their interests, skills, availability, and the current needs of the Volunteer Services Program. Based on this discussion, the “new volunteer” will be offered initial placement. See B (above) for more information about placement
2. Following the placement interview, “new volunteers” will take a photo for their Volunteer Badge with our Protective Services team. We ask that you bring a photo ID to confirm identification.
3. Bring $20 to purchase your mandatory Volunteer uniform.

J. Why do I need to have a recent PPD test and flu shot to become a volunteer at SCVMC?
At SCVMC, patient health and safety are our TOP priority. These screenings ensure that our patients, families, staff, and visitors are protected from exposure to these common community illnesses during their hospital stay.

K. I am interested in volunteering to support the Spiritual Care program at SCVMC. How do I apply?
Please complete the Spiritual Care Application and submit it to:  

Download Spiritual Care Application Form

Email: vmcvolunteer@hhs. sccgov.org
Mail/In-Person/Drop off:
Santa Clara Valley Medical Center
751 S. Bascom Ave., San Jose, CA 95128
Main Hospital Lobby, Information Des
Attn: Spiritual Care Services



Volunteers smiling at gift shop

Thank you for your interest in volunteering at Santa Clara Valley Medical Center. Our Volunteers Make a Difference!
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