Young female rehabilitation patient surrounded by her family and smiling doctor

What to Expect During Your Stay

Interdisciplinary Team Assessment

Once you are accepted into the Rehabilitation Center, an Interdisciplinary Team Assessment (ITA) takes place within the first 48 hours of your arrival. During the ITA, you and your family are asked to identify goals for your individualized rehabilitation program. Following the ITA, the team meets about your patient focused plan of care and to determine an estimated length of stay. The plan of care will be reviewed and updated regularly, as part of the staff inpatient team conferences.


   

Therapy Days

Therapy days are designed to closely follow what you can expect once you return home. For some, the morning routine will be similar to life at home, and for others it will be very different. Every Monday through Saturday you will be involved in at least three hours of therapy. Therapy may occur in your room, in one of our many gyms, or out in the community. Your family is expected to participate in your therapy and learn how to assist you as needed. You will learn how to train your family and caregivers in various aspects of your care.

Our staff will help you organize how you will care for yourself, including activities like showering, grooming, dressing, eating, and going to the toilet. Staff will make sure you understand your medications and dosages. You will also be assigned a primary nurse for the day, in addition to the nurse who oversees your entire stay.

You will also have a primary Occupational and Physical Therapists, and in some cases a Speech Pathologist, who will design a program just for you. You will also be seen by therapy assistants and other therapists who will know your specific goals.

You will be expected to attend the educational classes that apply to your individual situation. Towards the end of your stay you may be involved in the Transition to Home Program (TTH) which allows you and your family to practice all the skills that are required to make a safe transition to home.

Our entire team is available to answer any questions as they come up. Your full participation in your rehabilitation program will help you reach your goals and develop the skill you will need to live as independently as possible.



Female spinal cord injury patient laughing and playing pool with recreation therapist

REHABILITATION TEAM ROLES

You - The Patient

  • The most important member of the team
  • Participates in treatment activities
  • Communicates goals to the team 

Family and Friends

  • Participate in education process
  • Provide emotional support
  • Learn caregiver role Physician

Physician

  • A physiatrist is a doctor who specializes in Physical Medicine and Rehabilitation.
  • The physiatrist directs and coordinates your overall rehabilitation program and medical care.
  • Two physicians may be part of the team. There will be an attending physician (board certified physiatrist) and usually a resident (MD training to be specialized in Physical Medicine and Rehabilitation).

Registered Nurse (RN)

  • Monitors your care and condition 24 hours a day
  • Helps you practice what you have learned
  • Provides educational opportunities for you and your family on a continual basis
  • Monitors and administers medications
  • Provides medical treatment as ordered by your physician

Physical Therapist (PT)

  • Helps you strengthen your muscles and use them for daily activities
  • Helps you with problems such as stiff muscles and joints
  • Teaches you breathing exercises
  • Helps you build stamina and strength

Occupational Therapist (OT)

  • Teaches you how to use your body to perform activities of daily living such as dressing, eating, showering and going to the toilet
  • Assists with ordering equipment such as a wheelchair, bath equipment and other adaptive devices
  • Assesses your home, work and school situations and suggests modifications that will make living and working easier Recreational Therapist
  • Plans activities and outings that help build up stamina and strength
  • Provides you with the opportunity to re-learn swimming skills
  • Gives you information on adaptive sports and leisure activities
  • Provides opportunities for outings into the community

Respiratory Care Practitioner ( RCP)

  • Assesses respiratory problems
  • Provides treatments to keep your lungs clear
  • Assesses the need for respiratory equipment
  • Provides assistance in gaining independence from the ventilator

Speech and Language Pathologist  

  • Helps you learn how to swallow safely and perform exercises that strengthen the muscles involved in eating
  • Develops your individualized program to help with memory, speech, reading, writing, listening, thinking and eating

Psychologist

  • Helps you and your family learn ways to live with your condition
  • Gives you and your family members emotional support
  • Facilitates peer support group with peer counselors
  • Facilitates adjustment to behavioral changes with specific plans

Dietician

  • Assesses your nutrition needs
  • Gives you and your family members emotional support
  • If necessary, will help you with specific dietary needs

Case Manager/Patient Out come Coordinators

  • Acts as a link between the team and insurance company
  • Assists you with discharge planning

Social Wor ker

  • Assist with orientation to Rehab stay and provides ongoing emotional support to you and your family.
  • Assist with barriers to your discharge home.
  • Provide resources for applying for financial assistance.
  • Provides resource information to access transportation and other community resource in your home County.


Spinal cord injury peer support group meeting

DISCHARGE PLANNING

Interdisciplinary Team Assessment

A Case Manager will oversee your stay and work one-on-one with you to help you transition from the hospital to the next setting. Your Case Manager gathers essential information from your interdisciplinary team and presents this to insurance companies. This information may include things like the patient status and level of performance.

Collecting this information is primarily done by the case manager and used to help justify your length of stay. The main goal of the Case Manager is to look into and arrange for follow up services, and to help you identify available community resources. Follow up services include making a referral to an outside medical provider, sending the provider the information needed to assist in your care, and helping you make a follow-up appointment. If you need supplies or equipment when you leave the hospital, we will work with a vendor who can then contact your insurance company and make arrangements based on our recommendations.

Before you leave the hospital, your and your family will have a conference with your rehabilitation team to address concerns, issues, and formulate a home treatment plan. Social Services will provide information if you qualify for:

  • Social Security
  • In-home care
  • Medical coverage
  • Benefits and services

Medical Social Workers in the Rehabilitation Center will have information about a variety of community resources that may be available to you. The Medical Social Worker on your unit will meet with your family to provide information and assistance. Through these meetings, you and your family can get help in completing applications for benefits and community resources.

Some of those resources include:

  • DMV placard
  • Outreach transportation services
  • Social Security Disability and SSI information
  • State Disability application
  • Family Leave application
  • PG&E Medical Baseline Discount
  • California Telephone Access Program
  • Lifeline Program
  • Department of Rehabilitation 


Smiling male patient in therapy gym with stretch band and therapist
  

INFORMATION FOR PATIENTS & FAMILIES

Visiting Hours

Visiting hours are 12:00 p.m. to 8:00 p.m. Monday through Friday, and all day Sunday. An adult must supervise children at all times. There is a limit of two visitors in the room at a time. The day room, patio and the cafeteria are available for larger groups. Visiting during therapy sessions is limited to family members and caregivers only

Overnight Stays

One family member (18 or older) may spend the night to practice and provide hands-on care. The patient or family member needs to notify the charge nurse well in advance so arrangements can be made.

Parking and RV H ook-ups

The hospital's main visitor parking garage has entrances on both Moorpark Avenue and Renova Drive. 

Rehabilitation parking and rv hook-ups map



RV hook-ups are available on campus and provide water and electricity. There are no accommodations for gray water or sewage. You will have to use your own holding tanks.

RV hook-ups are first-come, first-served. You can reserve a space through the Protective Services Department at (408) 885-5567, Monday to Friday, 9:00 a.m. to 5:00 p.m.

Leaving Campus

All patients must remain on campus throughout their stay. Patients may leave only when accompanied by staff or with a written pass by your physician and authorized by your insurance company.
 

Clothing and Personal Ite ms

Limited closet space is made available to store clothing, shoes, and patient belongings. Here are a few things to remember:

All clothing should be labeled with the patient's name using a permanent marker.

Casual street clothing should be worn during daily activities and therapies. Cotton sweats and comfortable, loose-fitting clothing works best. Jeans and khakis are discouraged.

Shoes should be one to two sizes bigger than your regular shoe size and should be comfortable and provide support.

A washer and dryer may be available for use. You and your family are responsible for doing your own laundry.

Although the hospital provides shampoo and lotion, you may want to bring your own toiletry items to make you feel more comfortable during your stay.

Cash and Valua bles

Santa Clara Valley Medical Center is not responsible or li able for money, jewelry, clothing, cell phones, or other articles of value left at the bedside. Money and valuables should be deposited at the Protective Services Office for safekeeping. At the time of discharge, call the Protective Services Office at (408) 885-5567 to arrange for picking up these items.

For lost articles, contact the Customer Services Department at (408) 885-4826.

Electronic Equ ipment

Personally owned appliances - including personal refrigerators, hot plates and microwaves - are not allowed. You may use a battery-operated electric razor.

A personal computer is allowed and in some areas wireless Internet is accessible.
TVs, VCRs and DVD players are available to patients free of charge. To avoid disturbing other patients, the volume should be kept low on all TVs, DVD players, cell phones and radios. Headphones are encouraged between the hours of 11:00 p.m. and 6:00 a.m.

Phones and Cell Phones

You will have a phone in your room for your private use. You will be assigned a phone number when you are admitted, and that number will be the same throughout your hospital stay. You will not be charged for calls made in the local 408 area code. You need to dial a "9" before entering the number you are going to call.

If you need to call an area code outside of the 408 area, a calling card is recommended. Long-distance calls may also be billed to a home phone or can be billed collect.

Non-emergency calls are not allowed between 10:00 p.m. and 8:00 a.m.
Cell phones are allowed on 1Rehab and 2Rehab only. Cell phones are not permitted in the Rehab Trauma Center.



Our Policies

Smoking

  • Santa Clara Valley Medical Center is a smoke-free facility and smoking is not permitted anywhere on hospital grounds.

Alcohol and Drugs

  • The use of drugs (except as ordered by the doctor) or alcoholic beverages is not allowed in the hospital or on the hospital grounds. Possession of alcohol on hospital property is a criminal offense and reportable to law enforcement.
  • Drugs and alcohol are also not allowed when on outings or when using CRL passes.
  • If alcohol or drug use is suspected, patients will be asked to take a screening test. If tested positive for drugs or alcohol, the patient may be discharged from rehabilitation and/or the hospital.

 

Important Phone Numbers

​​

 ​

Eating at Santa Clara Valley Medical Center​

The Cafeteria is on the second floor of the Rehabilitation Center building.

Monday to Friday
  • Breakfast 7:00 a.m. to 10:00 a.m.
  • Lunch 11:15 a.m. to 1:30 p.m.
  • Snacks 2:00 p.m. to 3:30 p.m.
  • Dinner 5:00 p.m. to 6:45 p.m.
Saturday and Sunday
  • Lunch 11:30 a.m. to 1:30 p.m.
  • Snacks 2:00 p.m. to 3:30 p.m.
  • Dinner 5:00 p.m. to 6:30 p.m.

The Cafe is on the first floor of the Main Hospital and serves light meals and snacks.

  • Monday to Friday 7​:00 a.m. to 5:00 p.m.

The Gift Shop has a small assortment of candy and snacks.

  • Monday to Friday 9:00 a.m. to 5:00 p.m.
  • Saturday and Sunday 10:00 a.m. to 4:00 p.m.

Vending machines are located throughout the hospital.


 

Local Restaurants

COM TAM THANH RESTAURANT

Vietnamese
 
905 South Bascom Avenue
(408) 279-8588
Distance: 0.1 miles
 

DOMINO'S

Fast Food · Pizzeria

907 Del Mar Avenue
(408) 287-3755
Distance: 0.2 miles

MINI GOURMET

American · Diner

599 South Bascom Avenue
(408) 275-8973
Distance: 0.1 miles

Kim's Restaurant

Vietnamese

814 South Bascom Avenue
(408) 295-2826
Distance: 0.1 miles

Subway

Fast Food · Sandwiches

870 South Bascom Avenue
(408) 885-0175
Distance: 0.1 miles

Taco Bell

Fast Food · Tex-Mex

840 South Bascom Avenue
(408) 297-3042
Distance: 0.1 miles

Wendy's

Fast Food · Burgers

782 South Bascom Avenue
(408) 295-2826
Distance: 0.1 miles

View a full list of restaurants by rating, cuisine, hours open and more on Yelp!


SHOPPING

Pruneyard Shopping Center

1875 South Bascom Avenue
(408) 796-3277
Distance: 1.8mi

Santana Row

377 Santana Row
(408) 551-4611
Distance: 1.8mi

Westfield Valley Fai​r

2855 Stevens Creek Boulevard
(408) 248-4451
Distance: 1.9mi


 

Attraction​s

Children's Discovery Museum

180 Woz Way
(408) 298-5437
Distance: 3.4mi

Happy Hollow P​ark & Zoo

748 Story Road
(408) 794-6400
Distance: 4.7mi

Japanese Friend​ship Gar​den

1300 Senter Road
(408) 794-7275
Distance: 4.8mi

Municipal Rose Ga​rden

Dana Avenue
(408) 794-7274
Distance: 1.6mi

San Jose Museum ​of Art

110 South Market Street
(408) 271-6840
Distance: 3.8mi

The Tech Museum of In​novation

201 S Market St
(408) 294-8324
Distance: 3.7mi

Winchester Mystery​ House

525 South Winchester Boulevard
(408) 247-2101
Distance: 1.6mi 



Local Hotels

Valley Park Hotel​

2404 Stevens Creek Boulevard
(408) 293-5000
Distance: 0.72 miles
Rates starting at $149

Arena Hotel​​

817 The Alameda
(408) 294-6500
Distance: 1.87 miles
Rates starting at $155

Best Western Airport Plaza​​

2118 The Alameda
(866) 899-8039
Distance: 2.11 miles
Rates starting at $104

Aloft San Jose Cuperti​​no

4241 Moorpark Avenue
(408) 253-6622
Distance: 2.53 miles
10% off best available rate for SCVMC

Bella Vista Hotel​

3550 El Camino Real
(408) 246-3119
Distance: 2.5 miles
Rates starting at $89

Campbell Inn​​

675 East Campbell Avenue
(408) 374-4300
Distance: 7.10 miles
Rates start at $109
10% off best available rate for SCVMC

Motel 6​​

1240 Camden Avenue
(408) 371-8870
Distance: 7.36 miles
Rates starting at $110
AAA and Military discounts

Hotel Valencia Santana Row​​

355 Santana Row
(408) 551-0010
Distance: 0.92 miles

Hotel Rose Garden​​

1860 The Alameda
(408) 293-9361
Distance: 1.90 miles
Rates starting at $ 99

Towne Place Suites San Jose by Marriott​​

440 Saratoga Avenue
(408) 984-5903
Distance: 2.34
10% off best available rate for SCVMC patients and families
Discount for extended stays

Hotel Elan​​

1215 South First Street
(408) 280-5300
Distance: 3.04 miles

Bristol Hotel​​

3341 South Bascom Avenue
(408) 559-3330
Distance: 3.31 miles

Candlewood Suites​

481 El Camino Real
(408) 241-9305
Distance: 1.28 miles
Rates starting at $255
Discounts for extended stay 

DoubleTree by Hilton​​

1995 South Bascom Avenue
(800) 559-4344
Distance: 5.72 miles


Santa Clara Valley Medical Center Campus Map​



ABOUT SCVMC

Santa Clara Valley Medical Center, a 574-bed acute care hospital, owned and operated by the County of Santa Clara, with level 1 Trauma Center is recognized for its exceptional inpatient and outpatient care, as well as a full range of specialty services. At SCVMC, we are committed to providing high-quality, comprehensive care.  

We are the only facility in Northern California that can provide comprehensive care for the full range of life-threatening and life-altering injuries and illnesses. Whether it's a burn, trauma, spinal or neurological injury in an adult or child, or a woman facing a high-risk pregnancy and delivery, Santa Clara Valley Medical Center provides a breadth of highly trained specialized physicians, nurses, therapists, and others who will provide exceptional treatment.  

SCVMC is a reliable partner of physicians, hospitals and emergency medical serve providers, anywhere in the state, when they encounter patients whose injuries or illnesses exceed their capabilities.  

Because our catastrophic services include an acclaimed Rehabilitation Trauma Center, we can care for patients arriving immediately from the field (this should link to the RTC content on website), or from the hospital that stabilized them, until they are ready to return home. Since we provide such a comprehensive range of services, we are able to eliminate the need for risky and expensive "hand-offs" to other facilities. The seamless transition from acute care to rehabilitation improves outcomes and hastens recovery in the most effective way possible.  

We serve patients and their families with state-of the-art resources, multi-disciplinary planning and careful attention to psychosocial and emotional needs. We are proud to provide these within an academic teaching hospital that is training the medical leaders of tomorrow, and conducting research that will continue to provide important advances in medical practice.



ABOUT US

A LEADER IN REBUILDING LIVES:  

Santa Clara Valley Medical Center Rehabilitation has a long history of leading-edge rehabilitation care. We helped pioneer the interdisciplinary team model that has become a national standard for rehabilitation programs. Our innovative research efforts continue to bring new technology, therapies and protocols to our patients. Backed by these resources, our care team brings together a diverse range of skills and experience for the single purpose of helping to rebuild lives following serious and often catastrophic injury and illness.  

As a basic part of that goal, we believe that the uniqueness of each patient is best served by an equally unique approach to care. This belief is built into the highly personalized care plans that help direct the rehabilitation of each patient. It's also seen in the team of physiatrists, other physician specialists, nurses, therapists, psychologists, social workers, case managers and other specially trained health professionals. This team approach provides consistency during rehabilitation as well as the flexibility to quickly change personnel and resources as the patient's needs change with the recovery process.  

On the most basic level, the highly individualized focus on each patient is an ongoing part of our staff training and a defining feature of the culture of personalized care that has been nurtured at the Rehabilitation Center for more than four decades.

OUR GUIDING PRINCIPLES  

At The Rehabilitation Center at Santa Clara Valley Medical Center, we undertook a strategic planning process in August of 2014, starting with a retreat on September 29, 2014 and culminating into this Strategic Plan. During this process the Rehab Leadership Team, along with input from staff, have recommitted to our Mission and re-authored our Vision as follows:      

  • Mission: To serve as a leading rehabilitation center where unsurpassed patient-centered care is delivered by dedicated people focusing on optimizing health and independence, while conducting and applying cutting edge research.   
      
  • Vision: To Be a Leader in Rebuilding Lives​ ​​​​​​​