As a patient,
you have rights with no concern to sex, economic status, educational
background, race, color, religion, ancestry, national origin, sexual
orientation, gender identity, or marital status, or the source of payment for
- Considerate and respectful care.
- Knowing the name of the physician
who has primary responsibility for coordinating care and the names and
professional relationships of other physicians and non-physicians who will
see the patient.
- Get information about the illness,
the treatment and prospects for recovery in terms that the patient can
- Get as much information about any
proposed treatment or procedure as the patient may need in order to give informed
consent or to refuse this course of treatment. Except in emergencies, this
information shall include a description of the procedure or treatment, the
medically significant risks involved in this treatment, alternate courses
of treatment or non-treatment and the risks involved in each and to know
the name of the person who will carry out the procedure or treatment.
- Participate actively in decisions
regarding your medical care. To the extent permitted by law this includes
the right to refuse treatment.
- Full consideration of privacy
concerning the medical care program. Case discussion, consultation,
examination and treatment are confidential and should be conducted
- Be advised as to the reason for the
presence of any individual.
- Confidential treatment of all
communications and records pertaining to care and the stay in the
hospital. Written permission shall be obtained before the medical records
can be made available to anyone not directly concerned with medical care.
- Reasonable responses to any
reasonable requests made for service.
- Leave the hospital even against the
advice of physicians (except for patients involuntarily detained by order
of the court).
- Reasonable continuity of care and
to know in advance the time and location of appointments as well as the
identity of persons providing the care.
- Be advised if hospital/personal
physician proposes to engage in or perform human experimentation affecting
care or treatment. The patient has the right to refuse to participate in
such research projects.
- Be informed of continuing
healthcare requirements following discharge from the hospital.
- Examine and receive an explanation
of the bill regardless of source of payment.
- Know which hospital rules and
policies apply to the patient’s conduct while a patient.
- Have all of the patient’s rights
apply to the person who may have legal responsibility to make decisions
regarding medical care on behalf of the patient.
- Designate visitors of his/her
choosing, if the patient has decision making capacity, whether or not the
visitor is related by blood or marriage.
- Have the patient’s wishes
considered for purposes of determining who may visit if the patient lacks
decision making capacity and to have the method of that consideration
disclosed in the hospital policy on visitation. At a minimum, the hospital
shall include any person living in the household.
- No visitors are allowed when:
- The facility reasonably determines
that the presence of a particular visitor would endanger the health or
safety of a patient, a member of the health facility staff, or other
visitor to the health facility, or would significantly disrupt the
operations of the facility.
- The patient has indicated to
hospital staff that the patient no longer wants this person to visit.
- This section may not be construed
to prohibit a health facility from otherwise establishing reasonable
restrictions upon visitation, including restrictions upon the hours of
visitation and number of visitors.
If you have
questions, concerns or a complaint regarding your rights, please contact the
Customer Service Department at SCVMC, 751 South Bascom Avenue, San Jose CA
95128. You can also call them at (800) 351-1818 or (408) 885-4826 during regular
business hours, Monday to Friday, 8:00am to 5:00pm
CODE OF FEDERAL REGULATIONS
Rights Conditions of Participation for hospitals has six standards to make sure
minimum protections are in place for each patient’s physical and emotional
health and safety. Each patient has the right to:
- Be notified of his or her rights
- Exercise his or her rights in
regard to his or her care
- Privacy and safety
- Confidentiality of his or her
- Be free of restraints used in the
provision of acute medical and surgical care unless clinically necessary
- Be free from seclusion and restraints
used in behavior management unless clinically necessary
Valley Medical Center keeps a record of the care and services you get so that
we can provide quality medical care, and to comply with certain legal
that medical information about you in your medical record is private and we are
committed to protecting it. The law requires that any Protected Health
Information (PHI) about you be kept private and confidential, that you are
given information about our responsibilities and privacy practices, and that we
follow these practices.
privacy laws require Santa Clara Valley Medical Center provide notice to
patients, about how your PHI may be used and disclosed. When you sign admission
paperwork, you will be asked to sign a document that states that you got the
information about our privacy policies. Except in specific situations (which
are outlined in our privacy practices), we will not use or share your
information unless you have signed an authorization that allows us to do
You have the
right to cancel that authorization by telling us in writing. Please know,
depending or when you cancel authorization, we may have already used or shared
your PHI when you first gave us permission.
You have the
right to file a complaint if you feel the privacy of your protected health
information was violated. Call the Compliance & Privacy Officer at (408) 885-3794 if you have any concerns regarding your privacy.
Notice of Privacy Practices - English
Know Your Rights