Female doctor sitting down with female patient at a table in the doctor's office.

About Us

Welcome to the Customer Service Department. We are here to serve you. We have a deep commitment to providing the highest quality care and service to our patients, with compassion, cultural sensitivity, respect and dignity. We strive to clearly define our customers’ expectations; then exceed them! ​



PROGRAM & SERVICES

We provide patients and guests with a warm welcome, assistance navigating the hospital and clinics, important information, support programs and resources. 

LEARN MORE >​​



COMPLAINTS AND GRIEVANCES

Your feedback is valuable.  If you have a concern, question, or complaint, we would like to hear from you.      

LEARN MORE >​



Our STAFF

Our staff cares and are available to answer any questions you may have. 

VIEW OUR STAFF >​



CONTACT US

If you have questions or a complaint, please contact:

1 (800) 351-1818 or (408) 885-4826

Monday-Friday 
8:00 am-4:00 pm

​Customer Relations Department
Santa Clara Valley Medical Center

751 S Bascom Ave,
San Jose CA 95128

Get Directions​

 
​​