MYHEALTH ONLINE

doctor talkin with patient on the phone infornt of her computer

Video Visit: Online or with the MyChart Mobile App

​​What do I need for a video visit?​​​

  1. An active myHealth Online account or  MyChart app on a mobile device.
  2. A scheduled video visit appointment with your provider.
  3. A mobile device or computer with audio and video capabilities.
  4. The  VidyoConnect™ app 
     
    doctor talkin with patient on the phone infornt of her computer
    androidstore.png
  5. A good wifi or internet connection.
  6. A private, secure and quiet place to conduct the video visit.

CONNECTING TO YOUR VIDEO VISIT

Video Visits Patient Tutorial

MYHEALTH ONLINE VIDEO VISIT SUPPORT:

  • Our partnership with NUANCE provides dedicated, comprehensive myHealth Online and video visit support.
  • Video Visit support includes a pre-appointment phone call to prepare you with everything you may need for a successful video visit including: enrollment in myHealth Online and/or downloading the MyChart and VidyoConnect apps. We will also identify if translation services are needed for your visit.
  • SCVMC staff or Nuance personnel will identify themselves to you when they call. The incoming number may appear unknown or without caller ID. Please answer the phone if you are expecting to have a video visit appointment.   ​​

Download Tip Sheet for Connecting to Your Video Visit​​​​