FOR PATIENTS

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If you would like to find a patient in the hospital, please call the Hospital Operator at (408) 885-5000. Listen for the direction to ask for the Operator (or push "O") and they will be able to connect you to the patient's room or give you the room number.


VISITOR POLICY

Due to the evolving situation with COVID-19, the visitor policy is modified at all facilities as follows, effective 12:01 a.m. on September 21, 2022. 

Visitors are allowed into the hospitals or clinics under the following circumstances: 

(refer to subacute policy for visitation in the subacute facility) 

  • Visitors shall not walk around the hallways of the facilities and must go directly to and from the patient’s room. 
  • All approved visitors should remain in the patient’s room during visitation and limit their movement throughout the facility as much as possible. 
  • In rooms or areas with multiple patients, 6-foot distancing shall be maintained among visitors who are not in the same household and facility personnel if more than one patient has a visitor at the same time. If distancing cannot be maintained, the number of visitors may be restricted. 
  • Each visitor is expected to physically distance from healthcare personnel and other patients/residents/visitors that are not part of their group when in the facility. 
  • Persons who are providing advocacy, spiritual services, or legal assistance to patients may be permitted to visit in addition to the visitors permitted by this policy, if such persons comply with all requirements of this policy. 
  • All visitors shall be required to wear a surgical mask (or cloth mask for mass vaccination and testing sites) or they may wear a higher-level mask or respirator, such as an N95, KF94, or KN95, at all times while in the facility, including while in the patient’s room, in accordance with current Universal Guidelines for Masking Patients, Visitors, and Staff. Visitors are encouraged to bring their own masks that are comply with this policy, but if not, a surgical mask will be provided upon arrival. 
  • All visitors will be screened before entering the facilities each day and will not be allowed in the facility if they have a temperature of 100⁰ F or above, are showing any COVID-19 symptoms, or indicate that they feel sick. Visitors who have tested positive for COVID-19 within the prior 10 days or who had close contact with a person who has tested positive for COVID-19 within the prior 10 days may not visit, although exceptions may be made after Day 5 of isolation or quarantine on a case-by-case basis for visitors who can show a negative COVID-19 PCR or antigen test collected within the prior 24 hours. The patient may identify an alternative visitor who meets all requirements. Please refer to Screening for Patients and Visitors Prior to Entry into Hospitals/Clinics guidelines and Universal Guidelines for Masking Patients, Visitors, Staff. 
  • All visitors will receive a visitor badge identifying that the visitor has been screened and the date of screening. The visitor badge will be checked by staff upon initial entry and any subsequent entry into the facility to ensure that all visitors have been screened appropriately and that all visiting is in accordance with the requirements of this policy, including that the individuals confirm they are the identified visitors for the day or otherwise eligible to visit. Visitors shall be asked to drop off their visitor badges at the screening station when their visitation has ended each day for proper disposal. 
  • Visiting of COVID-19 positive adult patients is generally not allowed. Exceptions may be permitted at the discretion of the care team for urgent patient care needs if the requirements of this policy are met, and the Visitors Section of the current Guidelines for the Use of Personal Protective Equipment While Caring for Patients in Hospitals and Clinics During COVID-19 Pandemic (“PPE Policy”) are followed including, but not limited to, PPE requirements and counseling about exposure risks. Visiting for COVID-19 positive pediatric patients is permitted subject to requirements of the PPE Policy.
  • Visiting Hours are subject to change and are at the discretion of the facility. Exceptions should be made by the patient’s clinical team to allow expanded visiting hours as needed for patient care and urgent situations. Current visiting hours for allowed visitors are as follows:
    •  11 am to 8 pm for general visitation 
    • 8 am to 8 pm for rehabilitation unit 

Pediatric patients 

Up to two visitors at the same time (can be different people throughout the day) for pediatric patients, including PICU, NICU, and the Burn Center.  

Adult patients

All adult patients may have up to two visitors at the same time (can be different people throughout the day).  These visitors must comply with all other provisions of this policy, except as noted below: 

  1. Ambulatory procedures in acute care settings:  Up to two visitors may accompany an adult patient to and from surgery. The visitor(s) will be allowed to stay with the adult patient until the patient is taken into surgery/procedure per standard protocol. The visitor(s) can wait in the waiting room until patient is out of surgery, and then stay with the patient in the post recovery area once patient is cleared to have a visitor come back.
  2. Patients at End-of-Life:  Up to two visitors at the same time may visit the patient if the patient is expected to be within 12 hours of end of life.
  3. Patients with Physical, Intellectual, Developmental Disabilities or Cognitive Impairments:   In addition to the two visitors permitted during Visitor Hours, one visitor may stay with the patient outside of Visiting Hours and overnight while the patient is admitted as needed to assist.
  4. Labor and Delivery:  Up to two birth partners or support persons for patients in the Labor and Delivery Unit for the duration of the stay and on the postpartum floor.    In addition to the birth partners, a doula may be permitted to be present if prior arrangements have been made with the care team and the doula complies with the requirements of this policy.  Visiting on postpartum floor is subject to the same requirements as other adult units identified in section 4.
  5. Outpatient Clinics or Services and Procedures (including Emergency Department, Ambulatory Clinics, and Outpatient Services in the Hospitals):  Up to two visitors may accompany patient to an outpatient appointment or visit.

Vendor representatives: With the approval of the Director of Materials Management or designee, or the Director or Deputy Director of Facilities, or designee, the minimum necessary vendor representatives needed to support operating room and surgical procedures, to respond to critical bid projects, for construction, maintenance, repair, moves, and extraordinary biomedical equipment support, and to implement contractual requirements such as in-service training, equipment maintenance and installation that are urgent and cannot be accomplished using phone or video conferencing.  All vendors entering the facilities must comply with the County’s vaccination requirements for contractors.     

COVID-19 Mass Vaccination and Testing Sites, Locations, and Areas: At the discretion of site staff, children and adults are allowed to accompany persons receiving a COVID-19 vaccine or test at any of the community mass vaccination or testing sites, areas, or locations.        

Virtual visitation through Facetime and similar options is encouraged and may be facilitated for patients on a case-by-case basis.  With the limitation of visitors, it is expected that the patient’s attending physician, surgeon, or designee will continue to contact the patient’s designated family member or surrogate decisionmaker daily, and upon completion of surgery, with updates on the patient’s care.  


GENERAL VISITING GUIDELINES

In order to ensure that all patients enjoy visitors in a safe and secure environment, the following guidelines must be enforced. Visitation may be limited for failure to comply with the guidelines noted below, and for any other reason that may present a safety or security risk to patients or others. Staff should notify their manager or supervisor for assistance in enforcing these guidelines. The Protective Services Department may also be called at any time to assist.

  • Visiting may be restricted due to patient's need for privacy or rest.
  • Visitors are not allowed to take pictures, video, or audiotape in patient care areas, in compliance with SCVMC policy. 
  • Visiting may be restricted due to need for privacy or rest by another individual in the patient's shared room.
  • Visiting may be restricted if there is a health, safety or infection risk to patient, visitor or others.
  • Visiting may be restricted as needed because of a pandemic or infectious disease outbreak.
  • Staff may impose reasonable limitations on the number of visitors at any one time consistent with the guidelines of this policy, space limitations, safety and security, and needs of the patient.
  • Visitors with cough, cold or respiratory symptoms will be instructed to wear a mask. Visitors who refuse to wear a mask or who have a rash or cold/respiratory symptoms may be restricted from visiting the patient.
  • Visitors are expected to comply with instructions given by the staff about Personal Protective Equipment needed when entering/in the patient room.
  • Visitors may not engage in behavior presenting a risk or threat to the patient, hospital staff, or others in the immediate environment.
  • Visitors may not engage in behavior that disrupts the functioning of the patient care unit or treatment area.
  • Visitors must comply with visitor security procedures established by SCVMC Administration and the Protective Services Department.
  • Visitors may not engage in behavior that creates a messy or unclean environment.
  • Large family gatherings may be restricted for safety and security reasons.
  • Visiting may be restricted if there are any substance abuse treatment protocols or other treatment protocols requiring restricted visitation.
  • Visitors may not congregate in corridors or other non-established waiting areas. Visitors in waiting areas in excess of that allowed by Fire Marshall must remain on the first floor of the hospital.
  • Smoking is not allowed anywhere on SCVMC Campus.
  • Visitors for patients in custody must have permission from the Sheriff, Department of Correction, or Probation Department.
  • Visitors must not sit or recline on patient beds.
  • SCVMC staff may inquire about visitors' recent exposures and travel, as indicated by Infection Prevention staff. Visitors who may pose a health or safety risk to patient may not be allowed to visit.
  • Visiting may be limited if there are applicable court orders limiting or restraining contact with patient or others.
  • Staff may limit items that are brought into patient's room for clinical or security reasons.

SECURITY PROCEDURES FOR VISITORS

  • To maintain adequate security oversight, all visitors to the inpatient units shall be issued appropriate visitor identification as determined by SCVMC Administration and the Protective Services Department. The identification must be worn and visible for the duration of time noted on the identification and, upon expiration, must be deposited in designated receptacles or returned to personnel issuing the identification. Visitors who do not have appropriate identification will not be allowed on the inpatient units.
  • Visitors to other areas, buildings and structures of the SCVMC Campus are not required to be issued identification, but access to these areas is restricted at all times to individuals who are obtaining or seeking health care, accompanying or visiting patients or staff, or conducting Lawful Business with, or on behalf of, the County.
  • All vendors and supplier representatives must comply with SCVMC vendor policies and must have valid identification consistent with those policies.

VISITOR PARKING

Santa Clara Valley Medical Center: Hospital and Clinics offer free parking on all campuses, 24 hours per day. Please refer to the Campus Directory for designated visitor and patient parking on our main campus (751 S. Bascom Ave. San Jose, CA 95128).

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VALET PARKING

As a courtesy, the main campus at Santa Clara Valley Medical Center offers patients and visitors complimentary vale parking at the front of the Women and Children’s Center Entrance from 7:00am-4:00pm (Monday – Friday) and at the Entrance area of the Emergency Room from 7:00am-12:00am (Monday-Sunday). Valet Services are closed for holidays, and all observed County holidays. Please follow the signs to locate the location you need.

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