SERVICES

AMBULATORY HEALTH EDUCATION

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We offer FREE health education and wellness classes to all Santa Clara Valley Medical Center patients who are seeing a primary care provider. Classes are in English and some are in Spanish, Vietnamese, and Hindi. 

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CUSTOMER RELATIONS

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Welcome to the Customer Relations Department. We are here to serve you. We have a deep commitment to providing the highest quality care and service to our patients, with compassion, cultural sensitivity, respect and dignity. 

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PATIENT RIGHTS &
RESPONSIBILITIES

Patient with doctor

As a patient, you have rights with no concern to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity, or marital status, or the source of payment for care

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FINANCIAL HELP
FOR HEALTHCARE

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While every patient is responsible for the costs of the health care services they receive, there may be programs available to assist in reducing these costs for those who do not have health insurance. 

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LANGUAGE
SERVICES

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At Santa Clara Valley Medical Center, we know that positive health outcomes are dependent on effective communication. For this reason, interpretation services are provided by phone, and in person to our patients and their families. Interpreters in more than 100 languages are available by phone at any time, every day of the year. There is no charge for these services.

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CHAPLAIN & SPIRITUAL
CARE SERVICES

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Chaplains are available for spiritual support and consultation.

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LEGAL ASSISTANCE
PROGRAMS

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We have FREE and CONFIDENTIAL legal services for children and youth who get medical care at Santa Clara Valley Medical Center and its clinics. This service is through the  SILICON VALLEY MEDICAL-LEGAL PARTNERSHIP CLINIC (MLPC) . 

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PACE CLINIC

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The PACE Clinic offers individuals, in all stages of HIV infection, state-of-the-art primary care in a friendly and compassionate environment. The Clinic offers a holistic and multi-disciplinary approach to care that includes a comprehensive range of on-site services, from clinical treatment to nutrition and psychotherapy.

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SOCIAL SERVICES

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Social workers are here to help you by providing crisis counseling and emotional support, as well as information and referral to community agencies.

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