Welcome to the Customer Relations /Patient Experience Department. We are here to serve you. We have a deep commitment to providing the highest quality care and service to our patients, with compassion, cultural sensitivity, respect and dignity. We strive to clearly define our customers’ expectations; then exceed them!
Our staff cares and are available to answer any questions you may have.
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SERVICES & Programs
We provide patients and guests with a warm welcome, assistance navigating the hospital and clinics, important information, support programs and resources.
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If you have questions or a complaint, please contact:
1 (800) 351-1818 or (408) 885-4826
8:00 am-4:00 pm
CUSTOMER RELATIONS /PATIENT EXPERIENCE DEPARTMENT
Santa Clara Valley Medical Center
751 S Bascom Ave, Sobrato Pavilion, Bldg. A, Room 1A068B
San Jose CA 95128