CUSTOMER RELATIONS

Complaints & Grievances

We value your feedback.  As your community hospital, we strive to provide exceptional care and service for our patients, families and visitors. If you have a concern, question or complaint about your care experience at Santa Clara Valley Medical Center and Clinics, O’Connor Hospital, or St. Louis Regional Hospital, we would like to hear from you.  You can communicate with us in a variety of ways:


DOWNLOAD COMPLAINT FORM​ (FILL IT OUT AND DROP IT OFF AT THE CUSTOMER RELATIONS/PATIENT EXPERIENCE OFFICE)

Grievance Policy
Complaint Form English
Complaint Form-Spanish
Complaint Form-Vietnamese​​


CALL THE CUSTOMER RELATIONS/PATIENT EXPERIENCE TEAM AT (408)885-4826 OR 1 (800)351-1818, MONDAY – FRIDAY, 8:00 AM - 4:00 PM. IF YOU ARE CALLING AFTER HOURS, PLEASE LEAVE A MESSAGE AND WE WILL RETURN YOUR ALL WITHIN ONE BUSINESS DAY

– OR –

EMAIL YOUR CONCERN/FEEDBACK/COMMENT TO OUR CUSTOMER RELATIONS TEAM AT [email protected]


If the resolution of your concern is not satisfactory, please know you have options of contacting your health plan or the following agencies:

California Department of Health Services​
San Jose District Office
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113
(408) 277-1784 or 1 (800) 554-0348
http://www.cdph.ca.gov

Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
1 (800) 633-2322
http://www.mbc.ca.gov/

The Joint Commission​
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1 (800) 994-6610
Monday to Friday, 8:30 am to 5 pm, Central Time
www.jointcommission.org​​​​​​